FAQ's

I'm a half size, what size should I order?

To make it easier, we've created our Size Chart to reflect USA/Canada full and half size ranges, converted to European sizes (our shoes are made in EUR sizes). 

If you feel unsure about your size online, we've also created a Size Suggestion Survey, where you answer 3 questions about your feet, and we'll send personalized size suggestions for placing your order. 

How long will it take to ship my shoes?

We ship from Chicago, USA using USPS Priority Service. USA orders take 2-6 days. Canadian orders take 6-12 days. International shipments vary by country but typically take 7-14 days. International shipments can sometimes be delayed when crossing the border.

What is your Exchange/Return Policy?

We offer a 30-Day exchange/return policy on all regular priced, unworn products, purchased from us, within 30 days of delivery. Exchange/Return Form

How can I care for/fix my shoes?

We've created a page with the most common fixes here: Shoe Care Tips

Your local shoe repair shop is an excellent resource for repairing and adjusting shoes. They have the specific tools, training and materials to make almost every repair/adjustment needed. They can replace worn down heel caps, re-glue soles, clean/buff leather, loosen the fit, etc. This is a great way to get your shoes looking and feeling good again, while being a sustainable way to minimize waste. 

Will you be adding more heel heights and sizes?

Yes we will! Since starting with our 3" heel, we've added heights in the range of 1"- 2.5". We continue to design shoes in the range of 1"- 3" to offer everyday style and comfort.

Size wise, we'll be adding more sizes in the range of EUR 38, 39, 40, 41, 42, 43 based on customer demand.

Where are your shoes made?

Our shoes are made in premium small-scale, family-run factories in Brazil and Colombia. We work closely with our factories, visiting them regularly to work on new designs and finalize details for production. We work exclusively with factories who align with our values of respect: respect for people, respect for quality and respect for the environment.

Why did you get into the shoe business?

We got into the shoe business to make heels feel better for women. To feel more like running shoes with more cushioning, flexibility and support built-in. 

This path to making shoes started with lots of research, sketching, cutting up shoes to mix and match components, attending a materials show in Portland, and visiting potential factories to find the right one. It's been a journey, and one we hope will bring positive, useful products to women's lives. 

Other Questions? Contact Us