I'm in between sizes, what size should I order? Half sizes size down, as leather shoes should fit snug and will form to your feet with wear. Use our Size Chart to convert USA/Canada sizes.
If you're unsure at all, complete a brief online survey, answering 4 questions, and receive a personalized email with our recommended size for your order.
How long will it take to ship my shoes? We offer worldwide shipping via USPS and/or UPS. US orders typically arrive in 2-7 days, while international shipments usually take 7-21 days. Please note that international shipments may experience occasional delays or customs charges at the border. Learn more here
Want to order now, but currently traveling? Choose the Ship Later option at checkout and reply to your confirmation email with your preferred shipping date.
What is your Exchange/Return Policy? Need to exchange or return something? No worries! We've got a 30-day return policy for all unworn products bought from us. Fill in this form to get started: Exchange/Return Form
How can I care for/fix my shoes? Check out this page for the most common fixes: Shoe Care Tips
Pro Tip: Your local shoe repair shop can repair, adjust, and bring new life to your shoes. They have the tools, training, and materials needed for almost every repair/adjustment.
Where are your shoes made? Our shoes are made in premium small-scale, family-run factories in Colombia and Brazil. We work closely with our factories to create new designs and finalize production details. We exclusively work with factories that align with our values of respect for people, quality, and the environment.
Why/How did you get into the shoe business? We got into the shoe business to make dress shoes feel better for women. It started with Chelsea's own pain point - wearing heels to work everyday, then branched into noticing other women at work, and speaking to women at conferences who were all complaining about their feet when standing or walking in heels or dress shoes for long periods of time. She began by sketching ideas, cutting up shoes to mix components, lots of research and questions, meeting with industry experts, attending trade shows, and eventually raising money and visiting factories to find the right partners (in a nutshell). It's been quite the journey - with lots of fun, learning, and tears along the way.
The best part has been the customers - who continually offer great feedback, encouragement, and support. They have made the company.
If you're thinking of starting a business or getting into the shoe industry, get in touch, it's always fun to brainstorm ideas.