FAQ

I'm a half size, what size should I order?

You'll see half sizes reflected in the USA/CAN column, which then translates to the European size you should order. Our size chart reflects what works for most women in our shoes. See Women's Shoe Size Chart

How long will it take to ship my shoes?

We ship from Chicago, IL USA using U.S. Postal Service. Domestic orders take 2-5 days, and international orders take 6-12 days. International shipments can sometimes be delayed when crossing the border, and sometimes import duties are applied, not by us, but by your countries' border services.

What is your Exchange/Return Policy?

We accept exchanges/returns of regular priced unworn products, purchased from us, within 30 days of delivery. Note: Final Sale on all SALE items and where specified in promotions.

How can I care for/fix my shoes?

We've created a page with the most common fixes here: Shoe Care Tips

General Tip: Your local shoe repair shop is an excellent resource for repairing and adjusting shoes. They have the specific tools, training and materials to make almost every repair/adjustment needed. They can replace worn down heel caps, re-glue soles, clean/buff leather, loosen the fit, etc. This is a great way to get your shoes looking and feeling good again, while being a more sustainable way to minimize waste. 

Will you be adding more heel heights and sizes?

Yes we will. We started with our classic 3" heel, and have since added more heights in the range of 1"- 2.5". This gives you a great range of heights for everyday wear, to make getting dressed so much easier.  

Size wise, we'll be adding more sizes in the range of EUR 40, 41, 42 (US/CAN: 9.5 - 12) based on customer demand.

Where are your shoes made?

Our shoes are made in premium small-scale, family-run factories in Brazil and Colombia. Chelsea works closely with our factories, visiting them regularly to work on new designs and finalize details for production. We work exclusively with factories who align with our values of respect: respect for people, respect for quality and respect for the environment.