Relax at home. We continue to ship online orders.

FAQ

I'm a half size, what size should I order?

Our size chart reflects what works for most women in our shoes. You'll see half sizes reflected in the USA/CAN column, which then translates to the European size you should order. See Women's Shoe Size Chart

How long will it take to ship my shoes?

We ship from Chicago, IL USA using US Postal Service. For domestic orders, it typically takes between 2-5 days, and international orders typically take between 6-12 days. International shipments can sometimes be delayed when crossing the border.  For Canadian and International shipments, additional import duties may apply, not by us, but by your countries' border services.

What is your Exchange/Return Policy?

We accept exchanges/returns of regular priced unworn products, purchased from us, within 30 days of delivery. Note: Final Sale on all SALE items and where specified in promotions.

How can I care for/fix my shoes?

We've created a page with the most common fixes here: Shoe Care Tips

General Tip: Your local shoe repair shop is an excellent resource for repairing and adjusting shoes. They have the specific tools, training and materials to make almost every repair/adjustment needed. They can replace worn down heel caps, re-glue soles, clean/buff leather, loosen the fit, etc. This is a great way to get your shoes looking and feeling good again, while being a more sustainable way to minimize waste. 

Will you be adding more heel heights and sizes?

Yes! We love our classic 3" heel, and have since added more heights in the range of 1"- 2.5". This gives you a great range of heel heights for everyday wear, to make getting dressed and feeling good much easier.  

Size wise, we'll be adding more sizes in the range of EUR 41, 42, 43 (US/CAN: 10 - 12).

Where are your shoes made?

Our shoes are made in premium small-scale, family-run factories in Brazil and Colombia. Chelsea works closely with our factories, visiting them regularly to work on new designs and finalize details for production. We work exclusively with factories who align with our values of respect: respect for people, respect for quality and respect for the environment.