FAQ

What size should I order in Chelsea Jones / Ciel Bleu shoes?

Our shoes are sized using European sizes: 36 - 42 (converted to US 5 - 11), in medium 'B' width.  We convert to US sizes to be as close as possible to what you'd expect to wear. For instance, EUR 38 = US 7 - 7.5, EUR 39 = US 8 - 8.5, and so on.  View the full Size Chart.

If you're unsure at all, please Contact Us letting us know if you have narrow, medium or wide feet, and we'll send feedback within one business day.

How do I use my Discount Code or Gift Certificate?

From a desktop computer: once you reach checkout, there is a box on the right-hand screen marked: Gift card or discount code. Enter the code there and click 'Apply'. From a mobile phone/device: once you reach checkout, click "Show Order Summary" at the top, this will drop-down to show a box marked: Gift card or discount code. Enter the code and click 'Apply'.

Gift Certificates each have a unique number associated with them that you'll see printed on the certificate. If you cannot find it on yours, please email us a picture of the certificate and we can advise you: orders@chelseajones.com.

How long will it take to ship my shoes?

We ship from Chicago, IL USA using US Postal Service. For domestic orders, it typically takes between 2-6 days, and for international orders it takes 6-12 days. International shipments can sometimes be delayed when crossing the border.  For Canadian and International shipments, additional import duties may apply, not by us, but by your countries' border services, as outlined here.

What is your Return/Exchange Policy?

We accept exchanges/returns of regular priced unworn products, purchased from us, within 30 days of delivery. FINAL SALE ON ALL SALE ITEMS.

Fill in the Exchange/Return Request Form and we'll send:

USA Orders: A USPS Return Label to print and attach to the package for shipping.  

Canada & International Orders: The return address and instructions to ship back to us. Note: we cannot offer pre-paid labels for returns. For exchanges, we will ship the new items to you free of charge, once your shipment is received.

Where can I purchase the shoes?

You can purchase directly from our website, with shipping in the US, Canada, Australia, the UK and Europe. Select styles are also available on Amazon.com. 

How should I care for my new shoes?

We've created a Shoe Care Guide here: Shoe Care Tips

Note: Many repairs and adjustments can be made at your local shoe repair shop. Search shoe repair shops in your neighborhood, and bring them any shoes in your closet that need fixing or refreshing! 

Will you be adding more heel heights in the future?

Yes we will! It all started with our classic pump with 3 1/4" heel height (+ our 1/4" flex pad sole) to feel like a 3" heel. We've since added lower heights in the range of 1"- 2.5", and the highest you'll see from us is the WRAP Boot in a 4" heel.  

I'm a retailer wanting to carry the Chelsea Jones brand, who should I contact?

Wonderful! We've got a page just for you: Retail Partners with details about working together. Look forward to hearing from you. 

What does the logo represent?

The logo is based on founder Chelsea Jones' initials and formed into a circle to represent a well rounded, holistic approach to design. We also love that it looks like a heart!  

How did the brand start / how'd you get into shoes?

Learn more about our story and how it all got started with Founder Chelsea's story here and a WGN radio interview here.

 

Additional Questions?   Please contact us here: Contact Page