Frequently Asked Questions
How do I know my size in Chelsea Jones / Ciel Bleu shoes?
Our shoes are sized using European sizes: 36 - 42 (converted to US 5 - 11), in medium 'B' width. We convert to US sizes to be as close as possible to what you'd expect to wear. For instance, EUR 38 = US 7 - 7.5, EUR 39 = US 8 - 8.5, and so on. View the full Size Chart.
If you're unsure at all, please Contact Us letting us know if you have narrow, medium or wide feet, and we'll send feedback within one business day.
How do I use my Discount Code or Gift Certificate?
From a desktop computer, once you reach checkout, there is a box on the right-hand screen marked: Gift card or discount code. Enter the code there and click 'Apply'. From a mobile phone/device, once you reach checkout, click "Show Order Summary" at the top, this will create a drop-down and you'll see a box marked: Gift card or discount code. Enter the code and click 'Apply'.
Gift Certificates each have a unique number associated with them that you'll see printed on the certificate. If you cannot find it on yours, please send us an email with a picture of the certificate and we can advise you: email@example.com.
How long will it take to ship my shoes?
We ship from Chicago, IL USA using US Postal Service. For domestic orders, it typically takes between 2-6 days, and for international orders it takes 6-12 days. International shipments can sometimes be delayed when crossing the border. For Canadian and International shipments, additional import duties may apply, not by us, but by your countries' border services, as outlined here.
Where can I buy the shoes? You can purchase directly from our website, with shipping in the US, Canada, Australia, the UK and Europe. Select styles are also available on Amazon.com.
What is your return/exchange policy?
We will exchange/return regular priced unworn items purchased on our site within 30 days of delivery. For orders purchased elsewhere, kindly contact them directly. * Note: Final Sale on all sale items *
To request an exchange or return, please fill out the Exchanges/Returns form online, and we'll email you with the next step.
How should I care for my new shoes?
We've created a Shoe Care Guide here: Shoe Care Tips
Note: Many repairs and adjustments can be made at your local shoe repair shop. Search shoe repair shops in your neighborhood, and bring them any shoes in your closet that need fixing or refreshing!
Will you be adding more heel heights in the future?
Yes! It all started with our classic pump with 3 1/4" heel height, with 1/4" flex pad sole, making it feel like a perfect 3" heel. We have now added lower heights in the range of 1"- 2.5" (23 mm - 60 mm) and will be adding more mid heels and trainers in the coming months.
I'm a retailer wanting to carry Chelsea Jones Shoes, who should I contact?
Please get in touch here: Retail Partners with details about your store(s) and the styles you're interested in. We work on a buy-now-wear-now system, where approved wholesale accounts can order in-stock products that ship right away, paid COD.
What does the logo represent?
The logo is based on founder Chelsea Jones' initials and formed into a circle to represent a well rounded, holistic approach to design. We also love that it looks like a heart!
Additional Questions? Please contact us here: Contact Page