FAQ

Frequently Asked Questions

How do I know my size in Chelsea Jones / Ciel Bleu shoes?

Our shoes are sized using European sizes: 36 - 42 (converted to US 5 - 11), in medium 'B' width.  We convert to US sizes to be as close as possible to what you'd expect to wear. For instance, EUR 38 = US 7 - 7.5, EUR 39 = US 8 - 8.5, and so on.  View the full Size Chart.

If you're unsure at all, please Contact Us letting us know if you have narrow, medium or wide feet, and we'll send feedback within one business day.

How long will it take to ship my shoes?

We ship from Chicago, IL USA using US Postal Service. For domestic orders, it typically takes between 2-6 days, and for international orders it takes 6-12 days. International shipments can sometimes be delayed when crossing the border.  For Canadian and International shipments, additional import duties may apply, not by us, but by your countries' border services, as outlined here.

What is your return/exchange policy?

We will exchange/return regular priced unworn items purchased on our site within 21 days of receipt. For orders purchased elsewhere, kindly contact them directly. * Note: Final Sale on all sale items *

To request an exchange or return, you can simply fill out the form online, and we'll email you with the next step. Here is the request form: Exchanges/Returns

Where can I buy the shoes?

You can purchase directly from our website, with shipping in the US, Canada, Australia, the UK and Europe. Select styles are also available on Amazon.com. 

Will you be adding more heel heights in the future?

Yes!  It all started with our classic pump with 3 1/4" heel height, with 1/4" flex pad sole, making it feel like a perfect 3" heel.  We have now added lower heights in the range of 1"- 2.5" (23 mm - 60 mm) and will be adding more mid heels and trainers in the coming months.  

How should I care for my new shoes?

We've created a Shoe Care Guide here: Shoe Care Tips

Note: Many repairs and adjustments can be made at your local shoe repair shop. Search shoe repair shops in your neighborhood, and bring them any shoes in your closet that need fixing or refreshing! 

What does the logo represent?

The logo is based on founder Chelsea Jones' initials and formed into a circle to represent a well rounded, holistic approach to design. We also love that it looks like a heart!  

I'm a retailer wanting to carry Chelsea Jones Shoes, who should I contact?

Please get in touch here: Retail Partners with details about your store(s) and the styles you're interested in. We work on a buy-now-wear-now system, where approved wholesale accounts can order in-stock products that ship right away, paid COD. 

Additional Questions?  Please contact us here: Contact Page